Support with controls
AI Customer Support
Resolve repetitive requests, collect context for complex issues, and route customers with cleaner support data.
Business problem
Support queues grow when every repeat question, missing field, and status check needs manual attention.
Reliability and control
The system can separate answerable questions from cases requiring human judgment, policy review, or privileged access.
What Tina can do
Capabilities designed around action.
- Resolve common questions from approved knowledge.
- Collect diagnostics before human handoff.
- Check order, case, or account status through tools.
- Record reasons, outcomes, and quality signals.
Example workflow
Customer reports a problem.
Tina identifies category and urgency.
Relevant order or account details are checked.
A resolution or escalation path is selected.
Ticket history is updated with context.
Integrations
- Ticketing
- Order systems
- Knowledge base
Suitable industries
- Customer service operations
- E-commerce
- Education
FAQ
Can Tina avoid answering sensitive questions?
Yes. Guardrails and escalation rules can block or route topics that require human review.
Can it create support tickets?
Yes. Ticket creation can include classification, summaries, customer details, and required attachments.
Next step
Give your business a smarter way to communicate.
Tell us what your customers ask, what your team repeats, and what your systems need to do. We'll design the intelligence connecting them.